WHAT DOES THIS COVER?
1. You can conveniently Return/Exchange any item purchased from the clifffjord Brand website https://clifffjord.com/exchange.
You can only place the Return/Exchange request within 3 days from the date of receipt of delivery of the order.
2. Refunds will be processed once the returned product reaches our warehouse and passes QC. This may take up to 15 days.
3. Returns/Exchanges shall only processed for unused and undamaged products.
4. For the same purpose, please place your Return request here: https://clifffjord.com/exchange.
5. Post evaluation of images uploaded on the portal: return request shall be accepted or rejected
upon acceptance of the Return Request placed by the customer, return pick up shall be arranged by cliff fjord
quality check (QC) shall be performed within the cliff fjord’s premises.
6. if the products pass the QC inspection, Return/Exchange shall be processed. If the products fail the QC test, no Return/Exchange shall be processed the whole process of Return/Exchange shall take 10-15 days
7. All Return/Exchange request shall be rejected if the images of the products (6 images -Upper, left, right, front, insole & sole)are not uploaded at the time of placing a Return/Exchange request on https://clifffjord.com/exchange.
8. You cannot place a Return/Exchange request on https://clifffjord.com/exchange. if the request is placed after 3 days from receipt of delivery of order.
9. No queries shall be handled in this case only if order is received after 10 days after placing the order.
10. Products under the “Deals” section of the website are non-refundable and can’t be returned or exchanged.
11. The entire Refund amount post acceptance of the Return after QC of products in cliff fjord premises shall be credited directly in the bank account provided by the customer for Cash on Delivery orders or in the source account for Prepaid orders.
12. Only 1 exchange request per order shall be entertained and after that no further exchanges shall be processed.
13. You can initiate an exchange/return request via clicking “Return & Exchanges” section in the footer of the website.
14. In case the customer wants to get the product back couriered to him/her after learning that no exchange/refund request shall be processed post QC of the product, then India Team shall courier the product back to the address provided by the customer in the order placed, however, the customer will bear the logistic charges in advance. Post receipt of the advance payment only, the product/order shall be dispatched.
15. Return or Exchange request can be raised multiple times by a customer for an order, however, the courier charges for the return shall be borne by the brand only once and post that If the Return Request is raised for the 2nd time or more, then the Courier charges shall be borne by the customer himself.